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At Ocean Area Tire, we take pride in offering the best customer experience to Ocean View, DE, Millsboro, DE and Berlin, MD. We strive to provide our customers with the best experience possible each visit.
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Brian and Mike were very helpful and professional. The service was complete and accurate. They provided information on the tires that I was purchasing and the oil I selected for replacement.
Amazing service! My Suburban had a leaking tire - it was around the rim so they had to remove the tire. Once the tire was removed, they saw corrosion, which they wanted to show me so I was aware of what was causing the problem. They cleaned my rim and resealed it and it has not leaked down since. Amazing customer service, super personable and truly skilled at their trade! I will definitely be going back!
John at the counter was great to deal with. He called me a half hour before my appointment and I told him I was on my way and would arrive shortly. As this was my first visit, he registered me into their system, asked if I had any coupons to offer, then wrote up my service slip and told me the cost even before taking the keys for my car. Good procedure, that why there isn't sticker shock after everything is completed and returned to the customer. This was my first visit to this store and I was very impressed. I'm one of those people that look at the most overlooked items, one being the restroom. The cleanliness of the restroom was outstanding, thoroughly clean and well supplied. The waiting room area had plenty of chairs and a few tables that allowed for social distancing and was also clean. First time I've ever seen a service center offer a pretty expansive snack and beverage area. Coffee, water, crackers, pudding and more. At other places that I have used for my oil changes, I was usually the one bringing the donuts. Another noteworthy item was the note left on my front seat with the name of the tech that serviced my car, to me that shows when someone takes pride in how they do the service, praise or complaint, you know who did it. Frank did a very good job. Good service, reasonable prices, neat surroundings, you can bet that I'll be back. Thanks Team
OAT Millsboro is one thing you can count on when any problem with tires arises. Confidence comes at no charge, while the work for which you pay is always done right and well the first time. A great shop.
Always expeditious, high quality work; always friendly, helpful, honest communication at the desk.
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