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Often, drivers are mystified by how their cars work. It’s to be expected. Even an older car is a complex machine with many sub-assemblies that all work together to move it down the road. As a result, drivers tend to be a little intimidated by auto repair and often tend to not inform themselves by asking the necessary questions of a tech or a garage. Too often, that ends up being a big mistake. Do you have car questions? Ask them!

Here are some examples of the kinds of things you really should know before any auto repair work starts:

• What kind of certifications does your shop (and your techs) have? Automotive Service Excellence (ASE) is a trade group that sets standards for auto repair with testing and certifications for techs; the blue ASE seal means that a tech has met the group’s levels of expertise. Many auto repair shops and techs also have factory certifications for certain makes of vehicles.
• What kind of replacement parts are you using? Not all replacement parts are the same! There are plenty of inferior parts on the aftermarket and are usually a “you get what you pay for” proposition. Your shop should only be using factory or at least factory-quality parts to repair your vehicle. You also have the right to ask to see the part that failed and was replaced, and any good shop should be willing to let you.
• And while we’re at it, here are a few others that don’t really need elaboration…
• What’s your warranty policy?
• What would you do if this was your vehicle?
• What are your shop rates for labor?
• Do you do free estimates?
• Do you provide shuttle service or a loaner car for while mine’s in the shop?