Mission Statement
 
We commit ourselves to providing the finest Customer service in the parts and service industry. 
 
As a premier growth oriented business, our high standards for quality and integrity, underscore our reputation for excellence uncompromising in reliability, and courtesy for our customers. 
 
Teamwork, driven by pride in our business and respect for our fellow team members, are the hallmarks of our pursuit of excellence. 
 
We will be known as a good place to work and will conduct our affairs as a responsible corporate citizen.
 
The success of our business will be the sum of our individual successes. 
 
We will work hard and have fun fulfilling our destiny.
 
 
Customer Bill of Rights
You have the right to:
 
* Courteous and professional treatment at all times.
* Honest information, without evasiveness.
* Prompt and efficient service with genuine concern and empathy for your time and situation. 
* Choose which products and services you purchase.
* Clear and thorough explanations of all purchase details.
* Receive copies of all documents and receipts.
* Expect the value of products and services to be equal or exceed the purchase price.
* Be invited to buy without feeling pressured.
* Expect us to listen and keep our promises to you.
* Expect the same level of professional service before, during, and after the sale. 
 
 
Our Core Values
 
 * Integrity
 
We will always do what is right; not what is easy, cheap, popular, or convenient. 
And we will do so without excuse and regardless of the cost.
 
 * Servants' Attitude
 
We only exist to serve our Customers, so their concerns are always at the forefront of our business. 
We will serve our Customers with genuine humility that leaves no doubt that they are the sole focus of all our endeavors.
 
 * Accountability
 
A personal choice to rise above one's circumstances and demonstrate the ownership necessary for achieving results:
- To See it, Own it, Solve it, and  Do it. 
Doing it right the first time is not our goal, but our standard. 
We will hold ourselves responsible for this attention to detail in all of our duties.
 
 * Teamwork
 
Teamwork is our individual actions, brought together for our common purpose, which subordinates our individual needs to the needs of the group. 
We put aside our individual needs to work towards and accomplish the larger group objective.
We cooperate, using our individual skills, and provide constructive feedback despite personal conflict between individuals.
 
 * Attention to Detail
 
We will become brilliant in the basics and commit to doing the ordinary things extraordinarily well. 
We are committed to becoming faithful in the "little" things, because in pursuit of perfection, we can expect to catch excellence.
 
 * Fun
 
Fun is the key to an enjoyable workplace. It encourages energetic contributions from our team members and creates an upbeat environment for our Customers that helps differentiate us from our competition!
 
 
*Diversity
 
We believe our future and strength is in our ability to understand as well as value the differences of our associates and the customers we serve. Ensuring diversity in the workforce is an integral part of our business strategy.
We believe diversity is more than the "right thing to do." We believe it's a business requirement -- we have to be diverse in order to meet the needs of our customers. By creating a work environment that benefits from people with different experiences, skills and backgrounds, and where everyone has the opportunity to contribute, we're a better company.
We believe in supporting community organizations that share our commitment to valuing the differences of individuals.
We believe it's important to work with a diverse group of suppliers and vendors. We have a diverse customer base with a wide range of needs, so it's vital that our workforce and those we work with reflect that diversity.
We believe diversity works.